RIMS
Ensure your IT infrastructure runs flawlessly with Pi Remote Infrastructure Management Services. We monitor, manage, and optimize your systems 24/7, ensuring maximum uptime and performance. Let Pi handle the complexities, so you can focus on growth.
What is RIMS?
Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organization entirely, or in parts, from a geographically separated location. The location from where the services are carried out is often at a different geographic area and thus remote from the actual physical location of the IT infrastructure being managed. The IT infrastructure that forms the base of these operations is also scattered across geographies to support the various functional areas.
Why RIMS?
Cost Savings
Focus on Core Business
Central Management
Low Risk
High Productivity
Our RIM Services
Computer
Network
Security
Storage
Database
ERP
Business Continuity
Vendors & Assets
Computer
OS, Physical Servers, VMs, Containers
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
Administration
Configuring | Patch Management | Installations | Inventory Management (Physical & Virtual) | Hardening | Document & Maintain SOPs | Backups
Monitoring
24/7 Alert Monitoring | Resource utilization | Events & Error capturing | Performance Monitoring | Infrastructure Health | Scheduled reporting
Support
Incident Management | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization
Network
Network Devices, Network Operations Center & Content Delivery
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
Administration
Switches, Routers, Firewalls, MPLS, Wireless Access Points | Inventory Mapping | Testing drills | Network Restrictions | Access controls | VPN management | Backups | Wireless Network Management
Monitoring
24/7 Alert Monitoring | Resource utilization | Events & Error capturing | Performance Monitoring | Infrastructure Health | Scheduled reporting
Support
Incident Management | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization
Security
Security Operations Center with SIEM | App, User, Data & Infrastructure Security
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
Administration
Vulnerability Assessment & Penetration Testing | DDoS Protection | Advanced Threat Prevention | Web Filtering | Antivirus & Patch Management | Firewall Management | WAF management
Monitoring
24/7 Monitoring for External and Internal threats | Detailed Reporting
Support
Incident Management | Major Incident management | Problem management | Change Management | Service Requests
Storage
Object Storage, Block Storage, Files Storage & Archival
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
Administration
Vulnerability Assessment & Penetration Testing | DDoS Protection | Advanced Threat Prevention | Web Filtering | Antivirus & Patch Management | Firewall Management | WAF management
Monitoring
SAN Availability Monitoring | Storage event Log Monitoring | Monitoring Storage Boxes | Software Monitoring | Capacity Management | provisioning | Scheduled Reporting
Support
Incident Management | Major Incident management | Service Requests | Change Management | Problem Management | Performance Optimization | Firmware Maintenance
Databases
HANA, Ms SQL Server, DB2, Sybase, MySQL, Oracle, MongoDB etc
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
Administration
Database Instances | DB Export and Import | Event Management | Periodic Report Generation | Objects Creation / Review
Monitoring
24/7 Alert Monitoring | Activity / Log segment monitoring | Session Monitoring | Space usage /growth of Database objects/Creation of Logical devices Monitoring | Query or Transaction monitoring
Data Resiliency
DBSetup and Configuration | Backup, Failover management, Recovery | Cluster Setup and Configuratio | Mirroring and Log Shipping | Migrations
Support
Incident Management | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization
ERP
SAP
Best Practice Guidelines | Service Documentation | General Consultations | Vendor & Asset management | Planning | Tools & techniques
Service Portfolio
Enterprise application management | Technical/Functional Consultation & Manage services | S4HANA Implementation & Services | Application upgrade services | Capacity planning | Performance Optimization | Data Center migration services | Solman setup and Integrationservices
Support
Incident Management | Major Incident management | Problem Management| Change Management | Service Requests
Business Continuity
Backups, Disaster Recovery & High Availability
Best Practice Guidelines | Service Documentation | General Consultations | Vendor & Asset management | Planning | Tools & techniques
Administration
Scheduling Backups | Setting RTO & RPO for Failover | Deleting Obsolete backups | Migrations | Recovery Processes | DR Drills
Monitoring
24/7 Alert Monitoring | Infrastructure Health | Tools & Techniques | Proactive & reactive alert notifications
Support
Incident Management | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization
Vendor & Asset Management
IT Vendor Databases
Database of your various IT Vendors with all necessary details is maintained
Communication Logging
Vendor communication is logged for reference
SLA Compliance
Vendors are closely monitored on their SLA adherence
